Returns & Exchanges
We want you to love your Billini purchase, which is why we offer a flexible 30-day return policy for all full-priced items. Please ensure your footwear is unworn, in its original packaging, and accompanied by proof of purchase.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the shoes back in their original Billini box and secure them in a mailing bag to prevent damage during transit.
Label and Post
Download and print your prepaid shipping label, attach it to your parcel, and drop it off at your nearest authorized postal location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing